Last updated: 2026-09-28

About Us

This website is operated by MetaCross, with its corporate address at Room 3208, Wanda Center, Wujin District, Changzhou City, Jiangsu Province. This policy explains how we handle personal information when you browse the website, inquire about products, place orders, and use after-sales services. If you have any questions, please contact [email protected].

Information We Collect

When you inquire, place an order, or apply for after-sales service, we process the name, company name, contact information, shipping and billing address, order details, and communication records you provide. During website operation, we may also record device, browser, network address, and access logs for security protection and troubleshooting. Please do not submit sensitive information unrelated to the current business.

Purpose of Information Use

We use relevant information to process inquiries and orders, arrange payment and delivery, provide after-sales service, maintain website security, and fulfill applicable legal obligations. If marketing subscriptions are provided, they will be consented to in accordance with applicable requirements, and you can cancel them via the unsubscribe link in emails or by contacting customer service. Necessary order and after-sales notifications do not constitute marketing subscriptions.

Service Providers and Information Sharing

To complete transactions and provide website services, we may provide necessary information to service providers responsible for payment, logistics, website hosting, or email notifications. The actual payment and logistics services used are subject to your order, and relevant service providers may also process information in accordance with their privacy policies. If required by law to provide data to regulatory authorities, we will handle it in accordance with legal requirements.

Cross-Border Processing

Cross-border transactions may involve service providers and delivery locations outside your country or region. If cross-border transfer occurs, we will fulfill notification obligations, obtain necessary consents, or implement corresponding protective measures in accordance with applicable laws. You can learn about information processing arrangements related to your order through our customer service email.

Retention and Security

We retain relevant information only for the period necessary to complete orders, provide after-sales service, handle disputes, and fulfill statutory retention obligations. Upon expiration of the period, the information will be deleted or anonymized in accordance with applicable requirements. We take reasonable access control and security measures to protect information, but no method of network transmission or storage can guarantee absolute security.

Your Choices and Rights

Under applicable law, you may have the right to request access to, correction of, or deletion of information, withdraw consent, or restrict certain processing. Please submit your request via [email protected], and we will process it in accordance with legal requirements after verifying your identity. If certain data needs to be retained according to law, we will explain the reason to you. You may also lodge a complaint with the competent data protection authority.

Policy Updates

We may update this policy due to changes in business or legal requirements, and display the update date on this page. For major changes that legally require separate notification or consent, we will handle them in accordance with corresponding requirements.